Refund policy

Returns & Refunds

If, in the unlikely event, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

You may cancel your order, in writing or via email, at any point before the order is dispatched and a full refund will be made within 14 days. This does not apply to *custom-made or bespoke orders.

You may cancel your order for any goods listed on the website in writing or via email, for any reason, within 28 days of receiving the goods. Any payments made will be refunded in full, usually within 14 days and a maximum of 21 days, following the collection of the Goods. This does not apply to *custom-made or bespoke orders.

We can only issue a refund to the original card from which the payment was taken.

If the goods are not acceptable for any reason, please notify us in writing within 28 days. If you do not contact us within 28 days, then it will be deemed that you are happy, and the goods are satisfactory.

If the item is to be returned, the liability of the goods remains with you until the goods are collected by us.

All goods must be returned in the same condition in which they arrived. If the returned goods are damaged and it is your fault, then you will be liable for the cost of those damages.

Original or equivalent packaging must be in place prior to arranging collection. Our delivery team reserve the right to refuse collection if packaging standards are not met.

Please take photographs or video evidence of any damage and send it to us before returning the goods.

If an item is found to be faulty or damaged and it is our fault, we will offer a replacement or repair whichever is more appropriate. We will also offer a full refund if you don't want to keep the item. All related transport costs will be free of charge.

We cannot take responsibility for the discolouration or fading of leather or fabric which is the result of goods being placed in direct or indirect sunlight, near heating sources or due to chemicals applied to the goods.

Custom-made or bespoke items that are not listed as standard items on our website are not eligible for cancellation after the initial deposit payment is made and cannot be returned unless found to be damaged on initial inspection.

Samples made for photography or clearance items are sold as seen and cannot be returned.

*Custom-made or bespoke refers to items that have been subject to any alterations, or changes in size and unholstered in non-standard leathers or fabrics.

Thank you for shopping with Simply Chesterfields.

Last updated: February 2023